Shipping policy
We at Sneakers Forest are dedicated to providing outstanding customer service. We appreciate your choice to shop with us and are dedicated to providing a smooth and enjoyable experience. Below is our Shipping Policy, detailing how your Sneakers Forest products will be delivered.
Handling, Transit & Order Cut-Off Time
Handling Time:
After you place your order, please allow our team 1–2 business days to process it with care.
Transit Time:
Once processed, your order will typically be in transit for about 5–7 business days (Monday - Friday).
Order Cut-Off Time:
Please ensure your order is placed before 2:00 PM (GMT) Greenwich Mean Time (London) for same-day processing.
Total Estimated Delivery Time in the United Kingdom of Sneakers Forest:
We strive to deliver your order within 6–9 business days (Monday - Friday). This is an estimated timeframe; you may receive your order sooner.
Shipping Information
Shipping Methods:
Currently, we offer Standard UK Shipping.
Shipping Rates:
Free Shipping on all orders of Sneakers Forest.
Delivery Location:
We deliver to the shipping address you provide at checkout within the United Kingdom.
Order Modifications
If you need to change your order, like updating the shipping address or items, please contact our support team at support@sneakersforest.com as soon as possible. We’ll do our best to assist you, though modifications may not be feasible once your order is on its way.
Lost or Delayed Packages
If your package is lost or delayed, contact us at support@sneakersforest.com for assistance.
Tracking Your Order
Order Tracking:
Once your order ships, you will receive a confirmation email with tracking details. This will allow you to track your package’s location in real time. You can also check the status on our “Track Your Order” page.
Tracking Availability:
Tracking information is generally available 24-48 hours after shipment.
Cancellations
Cancellation Window:
You have a limited time frame to cancel your order after placing it. Cancellations may not be possible once your order is in transit.
Cancellation Process:
To cancel your order, please contact our support team at support@sneakersforest.com. We will do our best to accommodate cancellations within the allowed timeframe.
Refunds for Canceled Orders:
Cancellations made within the specified window will be refunded according to our Return and Refund Policy.
Address Accuracy
Address Verification:
It’s important to provide accurate shipping information during checkout.Sneakers Forest is not responsible for orders sent to incorrect addresses provided by customers.
Address Correction:
If you notice an error in your shipping address, contact us at support@sneakersforest.com before the order ships to request a correction. Additional fees may apply.
Undeliverable Packages:
If a package is returned due to an incorrect address, you may be responsible for any reshipping fees or related costs.
By placing an order with Sneakers Forest, you agree to the terms outlined in this Shipping Policy. If you have any questions or need further assistance, feel free to reach out to us at support@sneakersforest.com.
Contact Us
If you have any questions or concerns regarding your shipment, feel free to contact our customer support team:
- Email: support@sneakersforest.com
- Phone Number: +44 7465692507
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Address: 97 Cranley Drive, Ilford, England, IG2 6AA, United Kingdom
Thank you for choosing Sneakers Forest! We appreciate your business and are here to ensure your shopping experience is seamless and satisfying.