FAQs

Welcome to the Sneakers Forest FAQ section! Here, we’ve answered some of the most common questions to help you have a smooth shopping experience. If you don’t find the answer you’re looking for, feel free to contact us.

1. What products do you sell?
We specialize in selling Nike Air Jordans, Air Max, Air Force 1 and Vapormax sneakers. You’ll find a wide range of sizes and styles available on our website.

2. Do you ship internationally?
Currently, we only ship within the United Kingdom. We offer free standard shipping on all United Kingdom orders.

3. How long will it take for my order to arrive?

  • Handling Time: 1-2 business days (Monday - Friday)
  • Transit Time: 5-7 business days (Monday - Friday)
  • Estimated total delivery time: 6–9 business days (Monday - Friday)

 

Note: Delivery times may vary due to weather conditions, holidays, or unforeseen delays.

 

4. Can I change or cancel my order after it's been placed?
We process orders quickly, and once an order has been confirmed, we are unable to make changes or cancellations. Please double-check your order before submitting. If you’ve made an error, please contact us as soon as possible, and we will do our best to assist.

5. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your order through the Track Your Order .

6. What payment methods do you accept?
We accept a various payment methods, including: 

  • Visa
  • Maestro
  • Mastercard
  • American Express (Amex)
  • Discover
  • Diners Club
  • Union Pay
  • Elo
  • Klarna
  • Shop Pay
  • Google Pay
  • Apple Pay.

7. What is your return policy?
We offer a 14-day return policy on unused, unworn, and undamaged items. To initiate a return, please contact us at support@sneakersforest.com. For more details, please refer to our Return and Refund Policy.

8. How can I contact customer support?

  • Email: support@sneakersforest.com
  • Phone Number: +44 7465692507
  • Contact Form: Click here
  • Address: 97 Cranley Drive, Ilford, England, IG2 6AA, United Kingdom

9. How do I know if an item is in stock?
We make every effort to keep our inventory up-to-date. If an item is out of stock, it will be marked as unavailable on our website. If you place an order for an out-of-stock item, we will notify you and offer a full refund or alternative options.

10. Can I exchange an item?
We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order for the desired item.

11. Is your website secure?
Yes, we take your security seriously. Our website uses SSL encryption to ensure your personal and payment details are securely transmitted. Additionally, we work with trusted payment processors to handle transactions securely.

12. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are continually improving our services, so please check back for updates.

13. Can I use a discount code?
If you have a valid discount code, you can enter it during the checkout process. Please note that some discount codes may have restrictions or expiration dates.

14. What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at support@sneakersforest.com or call +44 7465692507.