Eligibility for Returns
You may return items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be in its original packaging, including any tags, labels, and accessories.
- Proof of purchase, such as the order confirmation email or receipt, must be provided.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:
- Gift cards
- Final sale items
- Customized or personalized products
Return Process
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Initiate a Return:
- Contact our customer service team at returns@sneakersforest.com to initiate a return. Please provide your order number, item(s) you wish to return, and the reason for the return.
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Receive Return Instructions:
- Our customer service team will provide you with return instructions, including the return address and any necessary return authorization.
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Pack and Ship the Item:
- Carefully pack the item(s) in their original packaging, including all accessories and documentation. Ensure the package is securely sealed to prevent damage during transit.
- Ship the package to the return address provided. We recommend using a trackable shipping method to ensure your return is received.
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Confirmation and Processing:
- Once we receive your returned item(s) and verify their condition, we will process your refund or exchange. Please allow up to 7 business days for the return to be processed.
Refunds
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Method of Refund:
- Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, store credit will be issued.
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Processing Time:
- Once your return is received and inspected, we will send you an email notification. If your return is approved, the refund will be processed within 5 business days. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
Exchanges
If you wish to exchange an item for a different size, color, or style, please indicate this when contacting our customer service team. Exchanges are subject to item availability. If the item requested is not available, we will issue a refund.
Return Shipping Costs
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Domestic Returns (Within the Same Country):
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
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International Returns:
- Customers are responsible for return shipping costs, including any customs duties or fees.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at returns@sneakersforest.com within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the damage or defect. We will arrange for a replacement or refund as appropriate.
Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer service team at info@sneakersforest.com. We are here to help and ensure you have a positive shopping experience.