At Sneakers Forest, we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines how we handle the shipping and delivery of your socks. Please read carefully to understand our process.
1. Order Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding holidays). Once your order is processed, you will receive a confirmation email with the shipping details and tracking number (if applicable).
During peak periods (e.g., holidays or sales events), processing times may be slightly longer, but we will keep you updated regarding any delays.
2. Shipping Rates & Delivery Times
Shipping costs are calculated during the checkout process based on your location and the size of your order. Below are the estimated delivery times:
- United Kingdom: 3-5 business days
- Europe: 5-10 business days
- United States & Canada: 7-14 business days
- International: 10-21 business days
Please note that these delivery times are estimates and may vary depending on customs clearance and courier processing in your area.
3. Shipping Methods
We offer reliable shipping services with trusted couriers. The courier company used will depend on your delivery location. All available shipping options will be displayed during checkout.
4. International Shipping
We proudly ship worldwide. However, international orders may be subject to import taxes, duties, and customs fees upon arrival. These additional charges are the customer’s responsibility, and Sneakers Forest has no control over these fees, as they are imposed by the destination country’s customs office.
Please check with your local customs office for more information on any applicable charges before placing your order.
5. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment. Please allow up to 48 hours for the tracking information to update.
6. Shipping Delays
While we aim to meet our delivery estimates, some factors may cause delays, including:
- Customs processing delays (for international orders)
- Public holidays
- Carrier delays beyond our control
If your package is delayed beyond the estimated delivery window, please contact our customer service team at support@sneakersforest.com, and we will assist you in tracking your package.
7. Undeliverable Packages
In the event a package is undeliverable due to incorrect shipping information or if the package is refused by the recipient, the customer will be responsible for any additional shipping charges to resend the package. Please double-check your shipping address at checkout to avoid such issues.
8. Lost or Stolen Packages
Sneakers Forest is not responsible for packages that are lost or stolen after they have been marked as delivered by the courier. If your tracking information shows that your package has been delivered, but you have not received it, please check with neighbors or contact the shipping carrier for further assistance. If you believe your package has been lost, please contact us at support@sneakersforest.com, and we will do our best to assist.
9. Damaged Packages
If you receive a package that is damaged in transit, please notify us immediately at support@sneakersforest.com with photos of the damaged packaging and items. We will work with the courier to resolve the issue and arrange a replacement or refund.
10. Contact Us
If you have any questions or concerns regarding shipping, feel free to reach out to us:
- Email: support@sneakersforest.com
- Phone: +44 7465692507
- Business Address: 97 Cranley Drive, Ilford, England, IG2 6AA, United Kingdom